FAQs


General

Buying

Bidding

Charities 

For answers that you can’t find, please don’t hesitate to contact us and we shall get back to you as soon as possible.


I have forgotten my User ID and/or Password, what do I do?

If you have forgotten your password, please click on the ‘Sign in’ link on the top right hand side of the website and click on ‘Forgot your password?’ link under the sign in fields and enter your email address, and your password/username will be forwarded to your registered email. PLEASE NOTE: If you have not yet validated your email when you joined the forgotten password link won't work. Please check your inbox and its junk mail for your validation email. 

I've received an unsolicited email, what do I do?

It is strictly forbidden for any Member to solicit or send spam mail to any other Members. It is also strictly forbidden to make any unsolicited offers of other items for sale unless they are directly listed on Fashion for Change website. Please contact us immediately if any of these occur. The Terms & Conditions clearly state that this may result in suspension or disqualification. NB: Fashion for Change further recommends that copies of all such correspondence in relation to the above, are stored and forwarded to us so that we can initiate the investigation.

How do I resolve an issue with a buyer or a seller?

Firstly try to resolve the issue directly with the buyer or seller, if you do not receive a response within 3 working days, please provide us with the following:

Please contact us at contact@fashionforchange.boutique and we shall look into the issue for you.

I do not wish to receive regular Fashion for Change updates - what do I do?

Fashion for Change understands if you do not wish to receive newsletters, all you have to do is to sign into your account and go to 'My details' and de-select the tick box called 'Receive Email Updates' and then 'Save changes'. Please note from time to time there will be notices sent to members announcing changes to either the site or the Terms & Conditions - you may not opt-out of these notices.

How do I cancel my Membership?

Should you wish to cancel your Membership, Fashion for Change will be sorry to see you go. Please note that the Terms & Conditions will apply to you at all times regardless of your Membership status. Simply contact us informing us of your wish to cancel your membership. Don't forget that you'll be welcome to re-join at any time (unless a suspension or disqualification is the reason for your departure). 

Will my personal details be available to other Members?

Your personal details will not be available to other Members unless you buy an item and then obviously the seller will be sent your address to send the item to the only time you will need to give these details is when you contact a seller or buyer directly, either by asking a question, or when buying or selling an item. See our privacy policy for further details.

What is PayPal?

PayPal is a global e-commerce business allowing payments and money transfers to be made through the Internet. PayPal is the most preferred way to pay online because it's safer and faster. PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet.

My personal details have changed - what do I do?

Should your personal details change at any time, please log into your account and go to ‘My details’ section.

I would like to change my Email - what do I do?

You are welcome to change your Email at any time - please log into your account and go to the ‘My details’ section.

How do I ask a seller a question?

You can ask the seller a question when viewing the details of any item for sale. 

What does 'Out of Stock' mean as highlighted on some of the items ?

When you place an item in your basket it is reserved for 60 minutes which will ensure the item is unable for others to purchase. If you do not purchase within the 60 minutes allocated time, then the item is removed form your basket and placed back on sale. 

How do I know if an item is authentic?

Sellers are actively encouraged to remain honest about the authenticity of their second hand designer catalogues. There are a number of items on the general market that are heavily influenced by the bigger labels and 'copies' are expressly forbidden as being passed off as originals. In the event of any doubt (i.e. an item is being advertised as a specific designer and you are wary of it's authenticity), then there are a number of checks you can run before committing to a purchase.  

i) Ask the seller a question via the ‘Ask the seller a question’ (against each item). They won't be offended if you send a friendly message just checking that the item is authentic.

ii) Request proof it is authentic i.e. Dolce & Gabbana - look out for the linings (quite often leopard print - their favourite!) or labels, and in the case of handbags, there may well be the original credit card sized authenticity card with the item. Shoes will be clearly marked and clothes will have the Dolce & Gabbana label sewn in. Most sellers will include a photo of the relevant authenticity markings - but again - do always send a seller a message if you are not too sure!

What methods of payment may I use to make a purchase?

Fashion for Change uses PayPal as its secure third party payment provider, if you have a PayPal account then you can use the one you have,  if you don't have an account you can register here. Alternatively, you can check out as a Guest in PayPal (you will see the option when you check out below the PayPal sign in field) where you can use alternative payment methods including; Maestro, Discover, Visa/Visa debit/Visa Electron, MasterCard and American Express.

May I cancel a purchase?

Once you have selected 'Add to bag' and confirmed your purchase by proceeding to checkout, you are obliged to complete the transaction (please see Buyers' Terms & Conditions.) Having said that - there may be, on occasion, mitigating circumstances and a sympathetic seller may well allow a buyer to cancel a purchase. It is up to the individual Member, but a kindly attitude might well encourage a buyer to return in the future if there is more flexibility!

My purchase has not arrived, what do I do?

Firstly, you should contact the seller Fashion for Change suggests that all items are sent by registered post, so it should then be possible to track the item with the Post Office or courier company. Should any irresolvable problems arise (i.e. seller's failure to send items to you) contact us directly, including all details. Whilst Fashion for Change cannot accept responsibility for any items that have failed to arrive, help will be at hand to try and help you resolve the problem. 
NB: Fashion for Change further recommends that copies of all correspondence, in relation to any transaction, are stored until it has been completed to the satisfaction of both parties.

The item I received was damaged in the post, what do I do?

Prior to purchasing a second hand designer item, you should check our Returns Policy. If an item has been insured, a claim may be made through the correct channels. If no insurance has been put in place, Fashion for Change unfortunately cannot accept liability for damaged or missing items and the matter will have to be resolved through yourself and the seller. 
NB: Fashion for Change further recommends that copies of all correspondence, in relation to any transaction, are stored until it has been completed to the satisfaction of both parties.

I received an item that I believe to be a fake, what do I do?

If any second hand designer item described as 'designer' appears to be counterfeit, please notify us as contact@fashionforchange.boutique. Any Seller found to be knowingly falsely representing items may be removed from the Website. For further information, see Terms & Conditions. Please note: There are some sellers who may sell items that are 'in the style of' or 'based upon' a specific designer. Be sure to read the descriptions carefully to avoid disappointment! 
NB: Fashion for Change further recommends that copies of all correspondence, in relation to any transaction, are stored until it has been completed to the satisfaction of both parties.

I've returned an item and have not received the agreed refund, what do I do?

Should you have not received a refund when due, contact the Seller to remind them (it may be an innocent oversight!) and if this does not work, please contact us. Whilst Fashion for Change cannot accept responsibility, help is always at hand where possible and if deemed to be behaving badly, a Seller may be reviewed and could be removed from the Website. Please see our Terms & Conditions.
NB: Fashion for Change further recommends that copies of all correspondence, in relation to any transaction, are stored until it has been completed to the satisfaction of both parties.

How do I pay by PayPal?

All you need to do is to simply follow the online instructions within the checkout process and you will automatically directed to PayPal.

How does the auction work?

  1. The Seller sets a starting price.
  2. Buyers visit the listing and bid on the item during the online auction's duration. Please note you will need to be a registered member in order to bid, your can register for free on the top right of our homepage. The minimum incremental amount you can use as a bid is £1.00
  3. Please note there are no automatic bids on Fashion for Change, if you place in your max bid then the item will display your max bid.
  4. All auctions last for 7days. When you click on the item you can view when the item will end.
  5. When the auction-style listing ends, the highest bidder wins the item from the seller.
  6. After you've won the item, you will need to make payment within 3 days. The item will be in your basket once you have logged into your account for you to go through to checkout. If you do not pay within the allocated time the Seller has the right to re-auction the item.
  7. If you have any queries don’t hesitate to contact us: contact@fashionforchange.boutique

Happy bidding!

Are my credit card details safe?

When you register as a Seller, you will need to provide a valid PayPal account. Fashion for Change will not store your credit card details at any time within it's database, any listing fee transactions are processed through a completely separate and secure system, via PayPal.

Do you charge an end of sale commission once an item is sold?

Fashion for Change is delighted to confirm that no commissions or end of sale fees are charged once a designer item has been sold by a Charity. Items sold via an Agent on behalf of an individual are subject to 20% commission. 

Should the items listed be dry cleaned?

It goes without saying that sellers should ensure that items offered for sale have first been dry cleaned, as well as pressed/ironed, and that they appear in a condition suitable for sale. Clothes delivered to buyers in a bad condition will only reflect negatively.

How long will my items stay on the Website?

An item will remain on the Website until it is deleted by you, sold or you cancel your Membership with us. 

Is it essential that I include a photograph of my item?

All designer items listed on the Website must include at least one photograph. 

What are your photographic guidelines for listing?

Photograph your items with a plain black or white contrasting background.

Ensure your item is well lit to increase detailed visibility

Make sure your image is in focus and not blurred

Do take photos of any receipts, any original tags and or an items certificate of authenticity (if you have it).

How do I upload my photographs?

When you are ready to list your items for sale, sign into your account and go to your List an item section where you'll be provided with step-by-step instructions on how to upload your photographs, as well as help on how to enter all necessary information to best describe your item. 

How do I price my item?

As a Member of our community you have the advantage of setting your own price for your luxury donations. However, Charities are encouraged to be realistic when pricing, we advise between a third or quarter of its original price if in great condition. Check other sales for any similar items that may help to give you an idea of value - but always remain fair. If your item does not sell within three months, it is recommended you consider lowering the price. On the other hand, you might wish to sell your item quickly at a much-reduced cost to encourage the sale. In that case it is suggested you place the item in the sale relavant category. Remember, if you need any help or advice, please contact us - assistance is never far away.

What methods of payment may I accept? 

Fashion for Change uses PayPal as its secure third party payment provider, if you have a PayPal account then you can use the one you have,  if you don't have an account you can register here. Alternatively, you can check out as a Guest in PayPal (you will see the option when you check out below the PayPal sign in field) where you can use alternative payment methods including; Maestro, Discover, Visa/Visa debit/Visa Electron, MasterCard and American Express.

Can I change the description of my item once listed?

You can change any of the details that appear on your listed items, simply by logging into your account and going to the ‘I'm selling it’ section and choosing the edit facility from the drop down action menu. 

How can I remove items that I no longer wish to display?

To remove an item you just need to log into your account and go to the ‘My account’ section then ‘I'm selling it’ to access your full list of items for sale. Simply find the item you wish to remove and select 'End now' from the drop down action menu.  A notification of the date and time of your deletion will be forwarded to administration.

How do I know if my item has been sold?

The clothesagency.com will notify you automatically via email as soon as your item is sold.

What happens if my item does not sell immediately?

Should your item not sell as quickly as you would like, it is strongly recommended that you consider lowering the price or perhaps moving the item to a sale category for a quick sale.

May I refuse a sale?

Once an item has been confirmed as having been ordered, the buyer has entered a contract to purchase the item for sale, so it can no longer be withdrawed. However, if at any time you wish to withdraw your item from display before it has been purchased, you may do so by going to ‘I'm selling it‘ and selecting from 'End now' against the relevant item from your catalogue.

What happens if the item is lost in the post?

It is recommended that all items be sent via recorded delivery, or the equivalent in your jurisdiction. It is further recommended that Independent Sellers offer an insurance policy as added peace of mind for buyers. This is purely at the discretion of buyers and sellers and should be negotiated during the purchase process. The clothesagency.com is unable to accept responsibility for any item lost in the post that is the result of a sale between an independent seller and buyer. 

What are the returns policies for items on sale?

Cancellation and refund (EU customers only)

All items purchased on our Website are covered by the Consumer Protection (Distance Selling) Regulations 2000 that states you may cancel your order for any reason at any time within 7 working days counting from the day after you received the item. If you wish to exercise your right to cancel then you must notify the Seller in writing. Upon receipt of your request to cancel an order, the Seller should provide you with a returns address.  

It is important that when you return an item to a Seller that you:

• ensure it is returned within 7 days.

• return it in the same condition as that in which you received it, with all tags and labels still attached.

• pay for the return of the item yourself.

• package the item carefully, send it by recorded or special delivery and insure it during transit to ensure that it reaches the seller in good condition.

If you have followed the steps above then the Seller is obliged to provide you with a full refund of the price of the item within 30 days of cancellation of the order.

If you have not contacted the Seller within 7 days then you are deemed to have accepted the item as being in a condition corresponding to the description under which you purchased the item.

For further information please read our Terms and Conditions for Buyers.

If you are a business seller then you will also need to be familiar with the the Distance Selling Regulations 2000

 

 

 

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